Frequently asked questions.
On this page you'll find answers to some common questions. If you need more information please don't hesitate to contact me.
Do you ship internationally?
I am based in Australia, but I am happy to ship internationally. Over the past few years I've sent jewellery to customers in many countries. Please see the shipping and payment page for details on international orders. Please note that you are responsible for any import duties when your parcel arrives in your country.
Do you make custom jewellery pieces?
If you would like a custom order please email me and I'll be happy to discuss your needs.
Do you sell wholesale?
Sorry, but I can't offer wholesale pricing. Most of my pieces are one-off hand-crafted items, so I generally don't produce things in large numbers.
About my products...
I only use quality components in my jewellery. These include fine silver, sterling silver, copper, brass, gemstones, glass, pewter and Swarovski Elements. The materials used for each piece are included in it's description.
Refunds and repairs .....
I've been making jewellery for some time now and have rarely had a problem with any item that I make. I attribute this to using quality materials. However, very occasionally things might fail despite my best efforts. I offer a guarantee on items that break due to a fault in the materials or workmanship. I will either replace, repair or refund if your item breaks under normal use. Please email me if you have any problems with an item and I will ask you to send it back to me so I can examine it. *Note* - I do not cover items with my guarantee if you damage or break it yourself or treat it harshly or mis-use it . If you do break or damage an item and would like it repaired, please contact me to discuss the repair (including cost).
Care of your jewellery ...
Here's a few tips to help you keep your new jewellery looking good and wearing well.
- Be careful not to store your jewellery together since it can become scratched and tangled. You can use individual snap-lock bags to store pieces or separate in a jewellery box or hanger. A good tip for sterling silver is to include an anti-tarnish strip in the bag to keep the shine.
- Be kind to your jewellery. If you are rough with them, gemstones, metal, glass and crystals will scratch.
- On a lighter note - beware of mouthy horses! I've learned that lesson from my very playful Appaloosa. He can rip a necklace off your neck in the blink of an eye :-)
- Please don't use toothpaste or any abrasive to clean your jewellery. The safest way to clean your jewellery is with warm water (no detergents) and a damp (lint-free) cloth.
- Looking after gemstones requires some care. Below are some pointers for particular stones -:
Fine silver, sterling silver, copper and brass jewellery will naturally tarnish over time. This is not a fault, just a natural reaction to wear and exposure. Some people find this 'ageing' appealing, while others prefer the shiny look. Copper can even go green on exposure to some people's skin. If you wish to clean your jewellery you can easily do this with a silver cloth. I include a polishing pad with all of my metal jewellery so you can keep it looking nice. If you would like me to clean it I am happy to do so - please email me to discuss this.
A special note about glass tile pendants - these are not waterproof, so don't wear them while swimming or in the shower.
